Refund Policy
Last updated: 4 August 2026We want families to feel safe trying TutorPro Online English. This page sets out exactly when a refund or lesson credit applies. It is written to be read before you pay, not after.
The short version
Try your first class free. If a lesson fails because of us, you get the credit back. Unused credits can be refunded within 14 days of purchase. Cancel at least 12 hours ahead and your credit is returned in full.
Free first class
New families receive one free trial lesson. No payment is required to take it, and there is no obligation to continue afterwards.
Unused lesson credits
You may request a refund of unused lesson credits within 14 days of purchase. Refunds are issued to the original PayPal account. Lessons already delivered are not refundable.
Cancelling a booked lesson
- 12 or more hours before the lesson: the credit returns to your account automatically.
- Less than 12 hours before, or no-show: the credit is normally consumed. If something urgent happened, contact us — we review these case by case and are reasonable about genuine emergencies such as illness.
Technical problems
If a lesson cannot go ahead or is significantly disrupted because of a problem on our side — teacher connection failure, classroom outage, or teacher no-show — the credit is always returned in full. If the disruption was on the student's side, contact us and we will try to find a fair outcome.
Unhappy with a lesson
If a lesson genuinely did not meet a reasonable standard, tell us within 48 hours. We will review what happened, and where we agree, we will re-credit the lesson or arrange a replacement class with another teacher.
Credit expiry
Weekly plan credits are intended for use within that week. Monthly package credits are intended for use within the billing month. If you need to pause because of illness, exams or travel, contact us before the credits lapse and we will do our best to extend them.
How to request a refund
Contact us through Messenger, our Facebook page, or the live support chat inside the site. Please include the parent account email and the lesson dates concerned. We aim to acknowledge every request within 2 business days and to process approved refunds within 7 business days.
Message us on Messenger Facebook page
Email: sejongenglish@yahoo.com